TERMS & CONDITIONS Last Updated: February 2026
By submitting artwork and making payment, the Client acknowledges and accepts the following terms in full.
1.1 “Client” refers to the individual or organisation purchasing services.
1.2 “Service” means printing and/or flyer distribution provided by Garuda Maildrop.
1.3 “Artwork” refers to the final design provided by the Client for printing.
1.4 “Area” refers to the geographical location selected for distribution.
2.1 Full payment is required before printing and/or distribution begins.
2.2 Payment secures scheduling, materials, manpower, and operational resources.
2.3 Once production begins, payment is non-refundable due to the custom nature of the work.
2.4 Prices agreed at confirmation are final. There are no hidden charges.
3.1 An order is officially confirmed when the quotation is approved, artwork is finalised, and payment is received.
3.2 Delays caused by late confirmation are the responsibility of the Client.
3.3 Any change after confirmation (quantity, area, artwork, timing) may incur additional charges and scheduling adjustments.
4.1 All artwork, text, images, maps and promotional content must be supplied by the Client.
4.2 The Client is responsible for checking: spelling and grammar; phone numbers and contact details; pricing and offers; and addresses and dates.
4.3 Garuda Maildrop is not responsible for errors in submitted artwork.
4.4 No amendments are allowed after artwork approval.
4.5 Reprints due to artwork errors will be charged to the Client.
5.1 Printing requires approximately 3-4 working days after artwork confirmation.
5.2 Distribution requires approximately 2-3 working days after printing completion.
5.3 Timelines may vary based on workload, weather, public holidays or operational factors.
5.4 The Client will be informed if adjustments are needed.
6.1 Flyers are distributed via mailbox or designated access points depending on area type.
6.2 This service is not hand-to-hand delivery, and no signature or acknowledgement is collected.
6.3 Distribution may vary slightly depending on access rules, building layout, or security policies.
7.1 Distribution will be carried out in the area(s) selected by the Client.
7.2 If any zone is inaccessible (security refusal, guarded entry, sudden restriction), a nearby equivalent area may be substituted to ensure full distribution value.
7.3 This is standard practice for field marketing.
8.1 Garuda Maildrop will provide general distribution photos and a written summary of completed areas.
8.2 Photos may not include every street or mailbox due to privacy and operational limitations.
8.3 Once proof is provided, the job is considered complete.
9.1 After distribution, how residents handle flyers is outside operational control.
9.2 This includes disposal, movement, mailbox cleaning, security removal or weather impact.
9.3 These conditions are normal and not considered service failure.
10.1 The Service guarantees exposure, not response.
10.2 Conversions, enquiries, and sales depend on the Client’s offer, design, timing, and markets.
10.3 No specific number of calls, sales or leads is guaranteed.
11.1 The Client is encouraged to check areas on the same day distribution occurs.
11.2 Complaints must be submitted on the same day to be valid for review.
11.3 Complaints submitted after this window cannot be accepted.
12.1 Orders cancelled before printing may be reviewed for partial consideration.
12.2 Orders cancelled after printing or scheduling are non-refundable.
12.3 If the Client does not provide instructions or artwork within 30 days, printed items may be disposed of without refund.
13.1 Any request for change after confirmation is treated as a new order and priced accordingly.
14.1 The Service includes printing and/or flyer distribution only.
14.2 Strategy consultation, marketing advice, redesign or edits are not included.
15.1 All Client information and materials are handled confidentially.
15.2 No Client data will be shared with third parties unless required by law.
16.1 These terms may be updated when necessary to improve clarity and operations.
16.2 Continued use of the Service indicates acceptance of revised terms.
17.1 Garuda Maildrop is not liable for indirect loss including missed sales, missed opportunities, or perceived value loss.
18.1 The Client acknowledges that flyer distribution is mass-market outreach, not controlled delivery.
18.2 Received response depends on market behaviour, not solely distribution.
19.1 Garuda Maildrop’s responsibility ends once flyers are delivered to the agreed area.
19.2 Maximum liability shall not exceed the value of the Service purchased.
20.1 Printed flyers belong to the Client once produced.
20.2 If unused material remains after distribution, storage is temporary and not guaranteed.
21.1 Storage is a courtesy, not a warehousing service.
21.2 Materials not used within 30 days may be disposed of.
22.1 Garuda Maildrop is not liable for delays caused by events outside operational control including weather, public restrictions, logistics disruption or emergencies.
23.1 All instructions and approvals must be in writing (WhatsApp accepted).
23.2 Verbal instructions are not considered binding.
24.1 Schedules operate on a first-come, first-served basis.
24.2 During peak seasons, earlier scheduling is recommended.
25.1 In the event of dispute, Garuda Maildrop will review operational logs, communication trails and proof records.
25.2 Garuda Maildrop reserves the right to make the final decision.
Acceptance: By submitting artwork and making payment, the Client acknowledges and accepts the above terms.
